HomepageCase Study
Telecom Provider
Built an intent-driven AI platform that uses real-time customer data to deliver personalized treatments, proactively solve issues, and take meaningful actions on behalf of customers
Client
F50 Telecom Provider
Timeframe
Deployed in a few months
Impact
72%
Customer Interactions Contained
$220M
Projected Customer Savings in Opex
82%
Information Accuracy
Challenge
Millions of customer support conversations weekly that happen through an agent or programmatic chat flows failed to meet F50 Telecom Provider’s goals of accuracy, customer satisfaction/engagement, and cross-selling. They are also extremely rigid and hard to update.
Solution
Distyl built a unified system for building and managing F50 Telecom Provider’s AI Workforce, driving business processes and customer interactions. It eliminated the need for disparate AI systems, ensuring a seamless, unified customer experience while reducing operational complexity.
Distyl is the intelligence layer that transforms the customer experience for our clients, reducing cost, driving revenue, and ensuring AI-led customer interactions scale seamlessly.
“There was no other way to meet the needs of our vision than to work with Distyl”
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