HomepageCase Study
CPG Brand
Deployed an AI Assistant for supply chain specialists that improved resolution time for order incompletions and increased CSAT, resulting in tangible business value
Client
F50 CPG Brand
Timeframe
Deployed in production 1Q
Impact
47%
Improvement in order incompletion resolution time
+$25M
Revenue recapture opportunities identified
15+
Scenarios Assistant is capable of addressing
Challenge
Order resolution workflows required supply chain specialists to conduct time-consuming structured / unstructured data analysis and collection, making it challenging to effectively address customer inquiries.
Solution
Distyl built a Supply Chain AI Assistant, quickly and accurately answering questions that require data collection, analysis, extraction, and orchestration across multiple different software tools.
The combination of our GenAI-powered platform and our observability tools enabled us to build a production-level application.
“Rather than for us to dig around and figure out whom to reach out for help through the org chart, we can just go ask the platform. Same thing with our Distribution Center (DC) and sales personnel.”